Intermediary service provider

Intermediaries, also popularly known as middlemen, are extremely crucial for facilitating movement of service and goods from the source of origin to its destination. Intermediaries are essential for smooth conduct and growth of any business. In the era of globalization, the reach and extent of intermediaries have extended across the globe and thus discharge an important function of matching the demand and supply of service as well as goods. They take the load off the manufacturers as well as the service providers by ensuring market for their goods and services.

Generally, an “intermediary” is a person who arranges or facilitates supply of goods and/or provision of service between two persons, without material alteration or further processing of such goods or service. Thus, an intermediary is involved in two activities, the first being facilitating supply of goods or provision of service from the principal to the customer of the intermediary. In discharge of such a service ensuring that the goods or service originating from the principal is delivered to his customer, the intermediary performs or provides the second activity which is a service to his principal in the nature of marketing of the principal’s goods or services, for which a fee or commission is usually charged by the intermediary from the principal.

However, Rule 9 of the Place of Provision of Service rules which states that the place of provision of intermediary services shall be the location of the service provider, defines intermediary as a broker or an agent or any other person who arranges or facilitates a provision of a main service between two or more persons, but does not include a person who provides the main service on his account. This definition excludes intermediaries like commission agent, buying or selling agent or a stockbroker engaged in selling of goods on behalf of principal from its scope. Also excluded in the definition of intermediary in these rules is a person who provides the main service on own account of the principal. Hence, any person in addition to arranging or facilitating provision of service from the principal to his customers, also undertakes the actual performance of service on behalf of the principal, such a person would be excluded from the scope of the definition of intermediary in these rules.

In order to determine whether a person is acting as an intermediary or not, the following factors need to be considered: Nature and value: An intermediary cannot alter the nature or value of the service, the supply of which he facilitates on behalf of his principal to his customers, although the principal may authorize the intermediary to negotiate a different price. Also, the principal must know the exact value at which the service is supplied or obtained on his behalf, and any discounts that the intermediary obtains must be passed back to the principal. Separation of value: The value of an intermediary’s service to the principal for which he is receiving consideration in the form of “commission” for having arranged or facilitated provision of principal’s service to his customers, is invariably identifiable from the main supply of service (Principal’s service) that he is so arranging or facilitating to his customers. It can be based on an agreed percentage of the sale or purchase price. Identity and title: The service provided by the intermediary on behalf of the principal is clearly identifiable.

Since the definition of intermediary excludes commission agent for buying or selling of goods from its scope, such services provided by the agent would be export of service since the place of provision of such service would be outside the taxable territory.

Intermediary Service Provider in Canada

Future of Intermediary services

While estimates vary according to different sources, the Assets under Administration of the UK intermediary platform market are estimated to grow from circa £200bn to £600bn by 2018.  This growth is largely driven by continued demand from intermediaries who see platforms as an essential part of their RDR compliant, fee based proposition.

Currently the intermediary platform market is dominated by a handful of players with Cofunds, Skandia and FundsNetwork leading the pack.  Other players, notably the vertically integrated providers such as Standard Life and AXA, are continuing to invest in improving their service offering. Besides there are many other smaller niche players resulting in roughly 30 market participants. All these providers seek to gain market share and to control distribution and back books in order to grow into a profitable business model.
With pressure on margin across the value chain and platform rebates being abolished, platform fees might be squeezed from 30 basis points to 20 bps, moving the break-even point significantly up from c. £20bn of Assets under Administration to c. £40bn.  With only £600bn to divide, this results in a maximum of 15 companies breaking even.  With the five biggest platforms account for c.70% of the market, it is likely there will be only eight to ten profitable platforms by 2018.

The combination of advisers having signed up to multiple platforms already, squeezing margins and limited differentiation between platforms, is likely to result in consolidation around a few scale players, with a small number of niche providers remaining.

Winning platforms will be those who are able to differentiate themselves over and above technical platform functionality (e.g. integration with advisers’ back office software, financial planning tools, discretionary management outsourcing) and are on top of the consolidation wave. These platforms will also be able to maintain or improve upon their operational leverage.

 Intermediary service provider in Canada

Customer service quotes to inspire you

The most successful businesses have one thing in common – amazing customer service! And if you follow us on , you may have noticed some of the legendary customer service quotes we've been posting.

Here’s a collection of 20 of the best quotes that you may find useful and inspiring:

“Do what you do so well that they will want to see it again and bring their friends” – Walt Disney

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better” –  Jeff Bezos, CEO, Amazon.com

“There is only one boss. The customer. And he can fire everybody in the company from the chairman down, simply by spending his money somewhere else” – Sam Walton, Founder of Wal-Mart

“Unless you have 100% customer satisfaction…you must improve” – Horst Schulz, CEO, Starbucks

“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions” – Betsy Sanders

“Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive” -  Brian Tracy

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution” – Rick Tate

“The customer’s perception is your reality” –  Kate Zabriskie

“The longer you wait, the harder it is to produce outstanding customer service” – William H. Davidow

“Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them” –  W. Edwards Deming

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends” –  Jeff Bezos, CEO, Amazon.com

“Good customer service costs less than bad customer service” –  Sally Gronow, Welsh Water

“Your most unhappy customers are your greatest source of learning” –  Bill Gates

“The purpose of a business is to create a customer who creates customers” –  Shiv Singh

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages” –  Henry Ford

“The customer experience is the next competitive battleground” –  Jerry Gregoire, CIO, Dell Computers

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong” –  Donald Porter, British Airways

“There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!” – Ben Cohen, Ben & Jerry’s

9 Customer Service Quotes that will make you think Twice

1. “Your most unhappy customers are your greatest source of learning.”

– Bill Gates, Founder of Microsoft 

We often get stuck in the echo chamber only hearing the virtues of our product. However, as Gates succinctly puts it, our toughest critics are usually the best source of information. Sometimes you need to step outside the bubble and listen to people that will tell you what you need to hear, not just what you want to hear.

2. “Rule #1 — The Customer is Always Right”; Rule #2 – If the Customer is Ever Wrong, Re-Read Rule #1.”

– Stew Leonard, Founder of supermarket chain 

Stew Leonard believes in his two rules so fervently, that they are etched in a three-ton granite rock at the entrance of his shop. As Leonard learnt early on, each customer is valuable and treating them like liars is never an appropriate response. Further, most customers are honest and it is unfair to penalize them because a small minority might be dishonest.

3. “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”

– Jeff Bezos, Founder and CEO of Amazon 

Bezos’ quote very eloquently exemplifies the ethos behind customer service at Amazon. The key to growing the brand in its early years was making it easy for customers to find obscure things. When a customer found something they could not on other websites, they would remark on it to their friends. This word of mouth marketing is dependent on satisfying your initial customers.

4. “There is a big difference between a satisfied customer and a loyal customer.”

– Shep Hyken, Marketing Expert 

Having great customer service should be a given. However, engendering confidence in your customer base requires you to create positive customer experiences on a consistent basis. This in turn will turn satisfied customers into loyal ones who will not want to shop anywhere else.

5. “Consumers are statistics. Customers are people.”

– Stanley Marcus, President and Chairman of Neiman Marcus 

This is a great antithesis to the fascination with big data and predictive analytics pervading the business-customer relationship. What Marcus is suggesting is that businesses need to stop overanalysing their data and actually talk to customers. Spreadsheets and charts are great to an extent, but customers have unique needs and wants which must be addressed on an individual basis.

6. “Remember that, in the end, the customer doesn’t know, or care, if you are small or large as an organization – she or he only focuses on the garment hanging on the rail in the store.”

– Giorgia Armani, Fashion Designer 

This famous quote by revered fashion designer Armani is especially important for smaller businesses about to make it big. When a young company starts out their customer service is usually immaculate as there is usually a limited customer base. However, as the customer base and the company concurrently increase, customer service is often the first department to take a hit. No matter how big or small the company your customer will expect the same level of service and it is your duty to meet that expectation.

7. “There is only one boss-the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

– Sam Walton, Founder of Wal-Mart 

Sam Walton was almost fired as a sales trainee from J.C. Penny because he hated keeping customers waiting while he fussed with paperwork. This is a level of dedication unheard of in retail, even where commissions rule the day. It is also telling that companies continue to adopt a top-down approach with leaders’ micro-managing instead of letting their employees perform. At Zopim we are careful to strike a balance between providing guidance to our CSRs while at the same time giving them the leeway to serve the customer as they see fit. This balance is important as each customer has a unique request and must be dealt with on a case-by-case basis.

8. “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”

– Zig Ziglar, Author

This quote seems a little strange, after all isn’t the aim to provide 100% customer satisfaction? Well first, it is impossible to completely satisfy all your customers and second, the best learning opportunities come from the customers who complain. Ziglar’s quote strongly echoes Gates’ above. Imagine two customers, one who doesn’t make a fuss but decides not to shop at your store, and another who angrily complains and then leaves your store. While the second customer may be seen as a nuisance, at least you know why they no longer want to shop at your store. This is valuable information you can use to make your store better.

9. “A man without a smiling face must not open a shop.”

– Chinese proverb 

And finally, the most useful advice when starting a store is to simply create a positive experience. We can all feel negative energy and it does not bode well for a shop that revels in it, unless you work at a Halloween shop of course.

Customer Service Quotes

• Customers know that they have been back stabbed when they feel the deep pain of betrayal. Their motto is : "Don't get mad, get even"  
• Customer Service-is the art of trust. Developing Trusted relationship with your Customers requires Organizational Positive ATTITUDE from the Top.
• The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy
• Organizational Customer Service Culture is built by Education and not by one off training.
• Customer Service Culture is the habit of being able to exceed Customer expectations with the best value and knowing how,when and why. 
• It is not the employer who pays your wages. Employers only handle the money. It is the customer who pays your wages  
• A business exists to find new customers. A Customer exist to keep business creative. 
• The Customer is boss. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else  
• A customer:the most important-We are dependent on him, not an interruption but purpose of it,not an outsider in business.but part of it.  
• Customer Service The golden rule for every business person is this: ''Put yourself in your customer's Shoes and see it from their eyes".  
• The customer perceives service in his or her own terms.You need to know about customer feedback that says things should be better. 
• Customer-based feedback must be translated into what the company must do internally not just to meet but exceed customers  
• “To open a shop is easy, to keep it open is an art - However, A man without a smiling face must not open a shop" 
• “If a thing’s worth doing, it’s worth doing well.” but in Customer Service, If is worth doing …it's worth overdoing!  
• You can not just train your staff how to deal with your Customers. You must Educate them how to Live,love and breathe Customer Service  
• Customer Service Key to Satisfied Customer - Keep your promises! How to keep your Promises = Under promise but always over deliver=Excellence.
• “Make happy those who are near, and those who are far will come.” 
• Returning Customer TRUST you because you Listen to them and keep delivering more than they expect from you. FIRST and EVERY time !  
• Front line employees are Gold mine and a key to success of any Business-reward their efforts-they are the driving force of your Business. 
• Work hard for your Customers,change attitude,raise your standards .Don't compete with others - Compete with what you're capable of.Ante up your Service delivery!  
• Key to success of every champion is Ritual of raising standards and self expectations - Customer Service Culture has the same principles. 
• Who has the Advantage in Business? Youth? Speed? Talent?  Intelligence? No! its People who been there before.They know the road ahead.  
• You business is controlled by decisions.Gain courage,make a decision and invest in your business.Start building Customer Service Culture  
• Organizational Customer Service attitude and Building Customer Service Culture starts with management. make a decision - build a culture.
• Culture starts from the top.The biggest stranglehold of Customer Service Culture is coming from the Business management Resistance to change  
• Golden Rules of Customer Service: Don`t let me wait! I should Ask only once! Fix it now-right here and then! Don't make me run around! Don`t say "I understand" if you don`t.  
• An Intermediary service Culture starts with a refined collective understanding and appreciation of Customer Service attitude and behavior.
• You can buy any and every marketing and advertising Campaign - what you can`t buy is FREE Word of Mouth advertising - You must earn it !
• Music for Customers ears: "I will get that sorted out for you NOW","We don't have it,but I will get it for you","Here is a little gift for you".  
• Dont think because you hold 70%of market share that Customer don't have other Choice. They will find better choice and tell everybody about it.
• Sustained successful business Say`s Customer Service matters-provide service that adds more value than expected and more than anyone else can offer.

Thank you for reading

Customer Service Quotes

Customer service is growing in importance as a competitive business differentiators heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind:

1. The goal as a company is to have customer service that is not just the best but legendary.
   Sam Walton, Founder of Wal-Mart
2. Your most unhappy customers are your greatest source of learning.
   Bill Gates
3. It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
   Charles Darwin
4. It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
   Henry Ford
5. Well done is better than well said.
   Benjamin Franklin
6. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
   Ross Perot
7. Kind words can be short and easy to speak, but their echos are truly endless.
   Mother Teresa
8. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
   Jeff Bezos, CEO Amazon.com
9. In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store.
   Giorgio Armani
10. The customer experience is the next competitive battleground.
    Jerry Gregoire, CIO, Dell Computers
11. Customer satisfaction is worthless. Customer loyalty is priceless.
    Jeffrey Gitomer
12. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
    Peter Drucker
13. To understand the man, you must first walk a mile in his moccasin.
    North American Indian Proverb
14. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
    Donald Porter, V.P. British Airways
15. Good service is good business.
    Siebel Ad
16. There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!
    Ben Cohen, Ben & Jerry’s
17. The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
    John Russell, President, Harley Davidson
18. One of the deep secrets of life is that all that is really worth doing is what we do for others.
    Lewis Carol
19. Being on par in terms of price and quality only gets you into the game. Service wins the game.
    Tony Allesandra
20. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
    Jerry Fritz
21. Every great business is built on friendship.
    JC Penney
22. If we do not lay out ourselves in the service of mankind whom should we serve?
    John Adams
23. Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.
    Stew Leonard, CEO Stew Leonard’s
24. If you’re not serving the customer, your job is to be serving someone who is.
    Jan Carlzon, ex-CEO SAP Group
25. If you want to lift yourself up, lift up someone else.
    Booker T. Washington
26. In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
    Doug Warner
27. Know what your customers want most and what your company does best. Focus on where those two meet.
    Kevin Stirtz
28. Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.
    Chip Bell, Founder Chip Bell Group
29. Make a customer, not a sale.
    Katherine Barchetti
30. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
    Jeff Bezos, CEO Amazon.com
31. Customer service is not a department, it’s everyone’s job.
    Anonymous
32. Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
    Dale Carnegie
33. Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
    Mark Cuban
34. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
    Jeff Bezos, CEO Amazon.com
35. The interesting thing is when we design and architect a server, we don’t design it for Windows or Linux, we design it for both. We don’t really care, as long as we’re selling the one the customer wants.
    Michael Dell
36. A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
    Mahatma Gandhi
37. When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
    Jerry Harvey
38. It’s a very, very tough market. So unless you do a really good job, you buy the right products from the manufacturers, you service the customer, they keep coming back, they bring their friends in, it’s all about numbers, numbers, numbers.
    John Ilhan
39. A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.
    Steve Jobs
40. If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
    Ray Krock
41. For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.
    John Mackey
42. The nature of any human being, certainly anyone on Wall Street, is ‘the better deal you give the customer, the worse deal it is for you’.
    Bernie Madoff…
43. We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
    Jeff Bezos, CEO Amazon.com
44. You’ve got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
    Rupert Murdoch
45. In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
    Azim Premji
46. Customers don’t always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren’t enjoying it. Once they tasted ours and experienced what we call “the third place”.. a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn’t know they had.
    Howard Schultz, Chairman and CEO Starbucks
47. Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
    Gene Buckley, President Sikorsky Aircraft
48. The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
    Kerry Stokes
49. I won’t complain. I just won’t come back
    Brown & Williamson Tobacco Ad
50. Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
    Leon Gorman, CEO L.L.Bean
51. Every company’s greatest assets are its customers, because without customers there is no company.
    Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life
52. Excellent firms don’t believe in excellence – only in constant improvement and constant change.
    Tom Peters
53. Friendly makes sales – and friendly generates repeat business.
    Jeffrey Gitomer
54. Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions
    Betsy Sanders
55. Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
    Kevin Stirtz
56. Here is a simple but powerful rule: always give people more than what they expect to get.
    Nelson Boswell
57. Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.
    Brian Tracy
58. It helps a ton when you learn people’s names and don’t butcher them when trying to pronounce them.
    Jerry Yang
59. Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
    Zig Ziglar
60. I don’t do business with those who don’t make a profit because they can’t give the best service.
    Richard Bach
61. If you don’t genuinely like your customers, chances are they won’t buy.
    Thomas Watson, former CEO IBM
62. Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.
    Rick Tate
63. Men are rich only as they give. He who gives great service gets great rewards.
    Elbert Hubbard
64. Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.
    Howard Schultz, CEO Starbucks Coffee
65. People expect good service but few are willing to give it.
    Robert Gateley
66. Revolve your world around the customer and more customers will revolve around you.
    Heather Williams
67. The customer’s perception is your reality.
    Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer
68. Do what you do so well that they will want to see it again and bring their friends.
    Walt Disney
69. He profits, most who serves best.
    Arthur F. Sheldon
70. The longer you wait, the harder it is to produce outstanding customer service.
    William H. Davidow
71. The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
    Peter Drucker
72. When the customer comes first, the customer will last.
    Robert Half
73. Right or wrong, the customer is always right.
    Marshall Field
74. Under promise and over deliver.
    Toby Bloomberg
75. Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
    W. Edwards Deming
76. Your customer doesn’t care how much you know until they know how much you care.
    Damon Richards
77. Every client you keep, is one less that you need to find.
    Nigel Sanders
78. If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends
    Jeff Bezos
79. The purpose of a business is to create a customer who creates customers
    Shiv Singh
80. It’s much harder to provide a great customer service than I would have ever realised. It’s much more art than science in some of these other areas and not just about the facts but about how you are conveying them.
    David Yu, Chief Operating Officer, Betfair
81. Nothing is so contagious as enthusiasm.
    Samuel Taylor Coleridge
82. Only a life lived in the service to others is worth living.
    Albert Einstein
83. Good customer service costs less than bad customer service.
    Sally Gronow, Welsh Water
84. Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.
    Martin Oliver, MD Kwik-Fit Financial Services
85. If we keep doing what we’re doing, we’re going to keep getting what we’re getting.
    Stephen Covey
86. Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working.
    Penny Handscomb
87. There are no traffic jams along the extra mile.
    Roger Staubach
88. Good leaders must first become good servants.
    Robert Greenleaf
89. We don’t want to push our ideas on to customers, we simply want to make what they want.
    Laura Ashley
90. A shoe without sex appeal is like a tree without leaves. Service without emotion is like a shoe without sex appeal.
    Anonymous
91. A little experience often upsets a lot of theory.
    S. Parkes Cadman
92. Whatever your business is, talk to your customers and provide them with what they want. It makes sense.
    Robert Bowman, CEO Major League Baseball Advanced Media
93. You are serving a customer, not a life sentence. Learn how to enjoy your work.
    Laurie McIntosh
94. Your best customers leave quite an impression. Do the same, and they won’t leave at all.
    SAP Ad
95. Unless you have 100% customer satisfaction…you must improve.
    Horst Schulz
96. It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.
    Doug Smith
97. An ounce of loyalty is worth a pound of cleverness.
    Elbert Hubbard
98. Customer service is not a department, it’s everyone’s job.
    Anonymous
99. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
    Sam Walton, Founder of Wal-Mart

Customer Service Quotes

Quotes enable us to partner with the greatest thinkers throughout history. Using them well is like having a celebrity endorsement for the message you want to deliver.

-Kevin Stirtz

Quotes are valuable. They are knowledge, and wisdom and insight. They offer us the opportunity to learn through others. And they are great tools to reinforce and reaffirm what we already understand. Sometimes hearing the words of a famous or successful person is enough to help us accept an idea and put it into action.

Since I like quotes and I use them often, I decided to create a resource that combines the power of quotes with a topic I am passionate about: customer service.

This free resource has over 110 customer service quotes and is available to anyone who is interested in improving customer service. It’s a custom compilation of over  high quality customer service quotes from authors, celebrities, athletes, business executives, and other thinkers from around the world.

It is (I believe) the largest resource of its kind. I have selected these quotes because I think they offer a great deal of wisdom, insight and experience that we can all use.

Anyone who is interested in improving customer service should find value here. This includes employees who work with customers as part of most of their job. It also includes team leads, supervisors, managers and higher level management people who are tasked with raising the level of service for their organization.

This resource is also good for professionals such as customer service speakers, trainers, authors and consultant